Community Guidelines

Last updated 5 November 2026

Draft template for review. These terms must be checked by a solicitor, and the bracketed details completed, before Dwello takes payments from the public.

Do

• Keep it about homes and the work: progress, results, lessons learned, products and trades you rate.
• Be kind and constructive. Everyone’s budget and taste is different.
• Share honest experience. If you were given something for free or paid to promote it, say so.

Don’t

• Post anything illegal, including hate speech, harassment, threats, or content promoting violence or illegal goods.
• Post sexual, graphic or shocking content.
• Share other people’s personal details, house numbers, full addresses, number plates, or anything that identifies where someone lives.
• Post photos of children, or of adults who haven’t agreed to be shown.
• Post content you don’t own or have permission to use.
• Spam, scam, or advertise without saying so. Tradespeople can share their own work, but must make clear it’s their business.
• Name and shame tradespeople with allegations you can’t back up. Stick to facts about your own experience.
• Impersonate other people or businesses.

Safety Tips

• Check photos before posting: house numbers, post, screens, reflections and windows can give away more than you think.
• Never share payment details or arrange payments through comments.
• Dwello doesn’t vet tradespeople mentioned by users. Always check reviews, insurance and qualifications yourself.

Reporting

Use the Report button on any post or comment. Our team reviews reports and aims to act on serious issues within 24 hours.

What Happens When Rules Are Broken

We may hide or remove content, limit features, issue a warning, or suspend or close an account, depending on how serious it is. We’ll tell you what we’ve done and why. If you think we’ve got it wrong, email [SUPPORT EMAIL] within 30 days to appeal.